General
- How can I sign up on your website?
- Why should I buy directly from this online shop?
- Are your products available for direct purchase by end consumers?
- What are the benefits of creating a customer account?
- Are prices in the Online Shop different from those at retailers?
- I created a profile/customer account in a store, but I can’t log in on your website. Why?
Order & Payment
- Is it possible to cancel my order after it has been placed?
- What payment methods do you accept?
- Can I modify the items in my order after it has been placed?
- Is it possible to update the shipping address after placing my order?
- How can I check the status of my order?
- I'm having trouble placing an order—where can I find assistance?
Product & Service
- How to take care of your LaMunt products?
- NATURAL PERFORMANCE LaMunt recycled cashmere fill
- ReMOCA Pad® LaMunt’s unique recycled insulation padding
- Mono-Material Fabric Designed with Circularity in Mind
- What is ReDown® and where does the recycled down come from?
- I have questions about a product I purchased—who can help me?
Shipment & Delivery
- How can I track my shipments?
- Can I request faster delivery?
- What are your shipping costs?
- What countries do you deliver to?
- I haven’t received a tracking link. What should I do?
- My order has been returned to sender by the carrier. What’s the best way to proceed?
Refunds & Exchange
- How can I return my order?
- I don’t like the product or it doesn’t fit right. For how long can I return my item?
- Can I request an exchange instead of a refund for an Item I don't like?
- The products have been returned to your warehouse. How long does it take to get my refund?
- I don't have the original packaging anymore. Can I still return my item?
- I misplaced my prepaid return shipping label and/or return document. Can I still make a return?
Newsletter & Discount Codes
- How can I unsubscribe from the newsletter but still keep my account?
- What if the discount doesn’t show up after entering the voucher code?
- How can I sign up for the newsletter?
- I used a discount code for my purchase and want to return the order. Can I use the code again?
- How can I stay updated on your products and offers?
- Are there any restrictions of discount codes I should know about?
Warranty Claims
- Who is responsible for the shipping costs when returning a product?
- Do I need to send in my product for a warranty claim, or can I bring it to a store?
- How do I submit a warranty claim for my product?
- Will my product be repaired or replaced?
- How long will it take to process my repair request?
- Do I have to pay for the repair or replacement?
Company
- What is the LaMunt Crew?
- What does our brand name “LaMunt” mean?
- Where does the inspiration come from?
- Who´s Team LaMunt ?
- What do LaMunt for community work and sustainability?
- Where can I find the magazine?