FAQ

General

• Are prices in the Online Shop different from those at retailers?
• I created a profile/customer account in a store, but I can’t log in on your website. Why?
• How can I change my account settings?

Warranty Claims

• Who is responsible for the shipping costs when returning a product?
• Do I need to send in my product for a warranty claim, or can I bring it to a store?
• How do I submit a warranty claim for my product?
• Will my product be repaired or replaced?
• How long will it take to process my repair request?
• Do I have to pay for the repair or replacement?

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Company

• What do you do for community work and sustainability?
• How can I find the store that is nearest to me?
• How can I apply for a job or internship?

Miscellaneous Questions

• What can I do if I believe that I may have purchased a counterfeit product or visited a fake website?